How to Look Big When You're Small

Entrepreneur Magazine Article

Staying Successful in Today's Tough Retail Environment

National retail magazine article, based on a telephone interview.

Keeping Promises

Customer Experience article in Sale and Service Excellence, an international publication

The Ultimate Member Experience

National training program for Direct Buy, conducted by Scott Deming

Business of the Week

Central NY Business Journal Article

Helping Your Business Think Big

Newsweek Article on Telephone Professionalism

Eight Ways to Keep Your Customers Coming Back

National Shoe Retailers Association - National Trade Magazine

First Business Interview

Fox News Network national interview on Branding.

Business Beat Live

Four minute clip and discussion on leadership from a one hour interview on nationally syndicated public television.

Bridge Street

ABC Affiliate Morning Program - Scott has some fun with the hosts!