News and Alerts

Deming Wins Top 5 Speaker Award!

Scott Deming has been awarded the prestigious “Top5 Speaker” designation in 2010 by Speakers Platform, one of the United States most prominent speakers bureaus. According to a press release from Speakers Platform - “Out of hundreds of nominees, Scott Deming has risen to become one of the world’s most respected and compelling speakers in Brand Building and Customer Service. Each year, Speakers Platform recognizes five speakers, within fifteen popular topic areas, based on: expertise, professionalism, innovation within the topic area, client testimonials & references, presentation skills, original contribution to the field and public votes cast at the Speaking.com Web site. Tens of thousands of votes were cast from business leaders, educators, association members and others from around the world for the 2010 nominees. During the economic downturn and corresponding downsizing; it’s more important than ever for companies to remain competitive in the global economy by giving their employees the tools to succeed. Speakers such as Scott Deming help boost employee morale and improve their audiences’ personal and professional lives.”

Customer Service Training Program Good Enough for College!

Scott Deming has created an all day "Customer Service" training program for the Family Fare convenience store chain, headquartered in Raleigh, North Carolina.  The course is a full day, information, role-playing and interaction packed program that includes a student workbook.  The course syllabus was submitted to the Durham Technical Community College for consideration.  The college has accredited Scott Deming, and all attendees will receive college credit hours for taking the course. 

Scott Deming provides keynote presentations, breakout sessions, half-day seminars and all-day training programs on the topics of Leadership; Teamwork; Change Management; Customer Servce and Emotional Branding.  In addition to these progams, Scott also provides personal coaching and marketing/advertising consulting.  

Brand Who Cried Wolf "Required" reading for Franchisees

Scott Deming presented his "Ultimate Customer Service" keynote recently for the Wireless Zone national franchise conference in Hartford, Connecticut.  After the program, he did a book signing where most of the attendees picked up a copy of The Brand Who Cried Wolf.  Since reading the book, many of the franchise owners have made this book a required reading for their employees. 

Here's what one owner wrote - "I have completed reading half your book and have already decided to make this part of the training process for our employees at all stores and all levels."  - David Gagnon

The Brand Who Cried Wolf was described by one national trade magazine as "The Nine Moral Principals for Good Business Practice."  The book is currently being sold in five countries, including a translated version in Korea.  It was the number one national best seller among independent book stores in 2007.