Just back from several events and ready to start getting serious and steady with my blog.  It’s amazing to me that no matter what industry I work with and no matter where in the world they work and live, this topic of extreme customer service, or as I like to refer to it - “Customer Experience” - is hotter than hot!  From software companies, to financial institutions, to volunteer groups, to every association known to man - all want to know “How do we provide a level of service for our customers and our employees that stands apart from our competition?”  I’m so excited to see companies and individuals FINALLY taking this seriously!  It does my heart and soul good when I see a transformation after one of my programs.  As I’ve said many, many times - “I’m on a mission to get as many people as I can to start changing their perspective and treating others as human beings, and not as a cog in their wheel of commerce. 

More on this topic in future blogs.  In the last two weeks, I presented for one of the world’s largest software companies, a statewide health care volunteer association, an international manufacturer and a financial group.  They may all be selling different “STUFF” but they’re all trying to achieve the same thing - Sustainable Success.  Stay with me on my future blogs and I’ll show YOU how to do just that.

Until next time, thanks for reading.

Scott

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