I know this is not business related, but I must brag! My daughter Nicole, who is just 14 years old took second place Friday 6/26 in her first ever junior PGA tournament! She works very hard on her game and it shows. I’m just glad she doesn’t have my swing! She’s the real deal!

I am now on twitter and Facebook.  You can get directly to my twitter account on my homepage.  Just click on the twitter link and it will take you directly to my page.  Many people have questions related to the topics I teach, speak on and write about.  I thought this would be a great way to answer those types of questions in a very timely manner and stay close to those on the same mission as me. 

I’m also on Facebook.  This is a great way for me to show the world my other side - including family, friends, and hobbies.  If someone wants to know the type of person I am, beyond the “Customer Experience and Emotional Branding Guru,” they can now simply check me out on Facebook.

So, stay in touch, follow me around, and ask me some questions that you’ve been dying to get answers to - relating to business of course!  I have some very exciting stuff that I will be introducing in the near future.  In fact, you’ll most likely be seeing it all over You Tube and the major networks.  It’s going to rock the business community!

Just back from several events and ready to start getting serious and steady with my blog.  It’s amazing to me that no matter what industry I work with and no matter where in the world they work and live, this topic of extreme customer service, or as I like to refer to it - “Customer Experience” - is hotter than hot!  From software companies, to financial institutions, to volunteer groups, to every association known to man - all want to know “How do we provide a level of service for our customers and our employees that stands apart from our competition?”  I’m so excited to see companies and individuals FINALLY taking this seriously!  It does my heart and soul good when I see a transformation after one of my programs.  As I’ve said many, many times - “I’m on a mission to get as many people as I can to start changing their perspective and treating others as human beings, and not as a cog in their wheel of commerce. 

More on this topic in future blogs.  In the last two weeks, I presented for one of the world’s largest software companies, a statewide health care volunteer association, an international manufacturer and a financial group.  They may all be selling different “STUFF” but they’re all trying to achieve the same thing - Sustainable Success.  Stay with me on my future blogs and I’ll show YOU how to do just that.

Until next time, thanks for reading.

Scott